Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at your support email. Please note that returns must be sent to the following address: [YOUR RETURN ADDRESS — contact us for details]

We do not accept items sent back without first requesting a return.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so we can resolve the issue for you.

Exceptions — Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalised products, and hygiene products such as opened screen protectors. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get the item you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Right of Withdrawal
EU customers may cancel or return orders within 14 days for any reason, provided items are unused, unworn, tagged and in original packaging with proof of purchase.

Refunds
We will notify you once your return has been received and inspected. If approved, your refund will be processed within 10 business days to your original payment method. If you haven't received your refund after 15 business days please contact us at your support email.